Google Discover Snippet: Hyderabad has launched India’s first QR code feedback system to enable real-time citizen engagement via scan-and-respond kiosks across civic facilities. The initiative connects services directly with citizens—here’s how it works and what to expect next.
The project, called India’s First QR Code Feedback System, enables citizens to scan a code using their smartphones and submit quick feedback on public services. It bridges the communication gap between residents and administrators by offering a direct digital feedback channel without lengthy forms or waiting periods.
Features and Design
The system’s design is clean and simple. Each public location—bus stops, hospitals, government counters—displays a QR code. Once scanned, it opens a mobile-friendly form where users can rate their experience, report an issue, or provide suggestions. The form takes less than a minute to complete, ensuring high participation. The interface supports multiple languages for accessibility.
Technology and AI Use
Behind the scenes, an intelligent dashboard collects and analyzes all feedback. The platform uses basic AI analytics to identify recurring issues and generate insights for civic managers. While it’s not a full AI chatbot, it flags key problem areas automatically and helps prioritize actions for quick resolution.
Pricing and Accessibility
The feedback system is free for citizens. The implementation cost is covered by the municipal administration as part of its smart-city development plan. Officials say more QR points will be added across the city as the rollout expands to educational institutions and public offices.
Public Response and Early Reviews
Residents who have tried the system say it simplifies communication with authorities. One user shared that reporting a sanitation issue via QR code was faster than calling helplines. Civic officials note that the system already improves tracking of complaints and helps monitor service quality across departments.
Launch and Rollout Plan
The QR feedback system was launched in October 2025 and is currently available at selected public offices and parks. The next phase will expand coverage to all major civic service points. Hyderabad aims to become a national example of transparent, digital governance powered by citizen input.
Impact on Real Time Citizen Engagement
This initiative marks a significant shift from one-way service delivery to two-way communication. By connecting citizens and administrators through instant digital feedback, Hyderabad sets a benchmark for interactive governance. Other Indian cities are likely to observe this model before implementing similar systems.
Disclaimer: This article is for informational purposes only. It summarizes the features and rollout of India’s first QR code feedback system and does not represent any official government statement or endorsement.
Frequently Asked Questions (FAQ)
Q1: What is India’s first QR code feedback system?
A1: It is a digital tool introduced in Hyderabad that allows citizens to scan QR codes placed at public service locations and share real-time feedback with civic authorities.
Q2: How does the system work?
A2: Users scan the QR code, open a short form, select a category like cleanliness or staff behavior, and submit their feedback. The data is collected on a live dashboard for quick response.
Q3: Is the service free to use?
A3: Yes, it’s completely free for all citizens. The government covers the system deployment costs under its smart-city initiative.
Q4: When and where was it launched?
A4: The system was officially launched in October 2025 in Hyderabad and is being rolled out across major public facilities in phases.
Q5: Why is this important for citizens?
A5: It encourages two-way communication, allowing residents to express their experiences instantly. The feedback helps authorities improve transparency and service efficiency.
